NEW: Marquette University uses your registered phone number or secondary email address to reset forgotten or expired passwords.

If you have already registered your phone number or secondary email address, follow these steps to reset your password.


Frequently Asked Questions

  1. I'm not new to Marquette, and I know my username and password. How do I set up password recovery?
  2. I applied to Marquette University as a student. How do I set up password recovery?
  3. When I used the password recovery website, I received this error: "We could not verify your account."
  4. When do I need to use recovery methods to reset my password?
  5. I work for Marquette, but I don't have a mobile phone.
  6. How will I know if my password is about to expire?
  7. I forgot my password (or it expired), and I have not registered a phone number or secondary email address. How can I reset my password?
  8. I have a university-supplied PC or laptop and need to change my password.
  9. How do I change my password if I know my username and password? Do I have to use password recovery?
  10. How do I reset my password if I have registered a phone number or secondary email address?
  11. I'm a new employee. How do I find out my username and password, as well as my email address?



  1. I'm not new to Marquette, and I know my username and password. How do I set up password recovery?
    Registering a phone number or secondary email address means you can reset your password if you forget it. See these instructions to register.

  2. I applied to Marquette University as a student. How do I set up password recovery?
    Marquette University sends a CheckMarq welcome message via e-mail to student applicants at their supplied personal email address. Make sure you have that e-mail handy and follow these setup instructions.

  3. When I use the password recovery website, I received this error: "We could not verify your account."
    The "We could not verify your account" error means that there is not a phone number or secondary email address registered for your account. Please contact the IT Services Help Desk at (414) 288-7799 for password assistance.

  4. When do I need to use recovery methods to reset my password?
    Once you have registered a phone number or secondary email address, you can reset your forgotten or expired password without needing to call the IT Services Help Desk. Just follow the reset instructions. You can also unlock your account if it's temporarily locked due to multiple failed password attempts. If your password is known and has not expired, there are other ways to change your password.

  5. I work for Marquette, but I don't have a mobile phone.
    If you don't have a mobile phone, a faculty or staff member can use a secondary email address for password recovery. Or you can enter the phone number of a physically secured office phone as the authentication phone, then use the call option to recover a forgotten password.

  6. How will I know if my password is about to expire?
    Passwords expire after 180 days. You will receive email message warnings from IT Services 7 days and 14 days before your password expires.

    email message warnings

  7. I forgot my password (or it expired), and I have not registered a phone number or secondary email address. How can I reset my password?
    Please contact the IT Services Help Desk at (414) 288-7799.

  8. I have a university-supplied PC or laptop and need to change my password. Do I have to use the Marquette Password Reset website?
    No, the preferred method for Windows users on campus is to use Ctrl-Alt-Delete and change your password. Here's how to use Windows to change your password.

  9. How do I change my password if I know my username and password? Do I have to use password recovery?
    No, you are not required to use the password reset website to change your password if you know it. If you are a faculty/staff Windows user, follow these Windows instructions. If you are a student, future student or faculty/staff Mac user, follow these web instructions. Still, if you have not registered a phone number or secondary email address, you are encouraged to do so. Here's how to register password recovery methods.

  10. How do I reset my password if I have registered a phone number or secondary email address?
    Follow these reset instructions to reset your password.

  11. I'm a new employee. How do I find out my username and password, as well as my email address?
    On the first day of work, new faculty and staff can call the IT Services Help Desk at (414) 288-7799 or visit us in Cudahy Hall, 293 for assistance.

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